Terms & Conditions

Credit Cards

We accept the following credit cards: Visa, MasterCard,  Discover, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed once you place the order, and your items will ship within 1-3 business days.

Return Policy

We stand behind the products we make and feature on our site. We are confident that you will fall in love with our offerings, more so in person, like millions of other parents did from around the world that we served for more than a decade.  If you are not completely satisfied with your purchase, we are here for you. 
 
We will gladly accept returns or exchanges for unused/unwashed merchandise in its original packaging and in perfect condition, excluding exceptions* listed below, within 30 days of purchase. Please email us at questions@innobaby.com to obtain a RAN(return authorization number). Include in your email: 1) your name, 2) phone number, 3) order number, 4) item you wish to return, and 5) the reason for returning.  Once the product is received at our warehouse, we will provide you a full refund, less return/shipping fees, if applicable.
 
We recommend that you insure your product. We are not responsible for merchandise that is lost or damaged during shipment. Once we receive the merchandise, we will be happy to issue you credit for merchandise only. 
 
If you purchased your item from one of our retailers, it must be returned or exchanged through the retailer by following their return / exchange policy. 
 
If you purchased your item directly from us at an event booth, please indicate the receipt number on the email request. Your return item must include this original receipt to obtain credit for your merchandise.  All shipping charges incurred during sale, return, and in exchange is paid by the customer. 
 
Once you have received a Return Authorization Number from us, please return your unused item in its original packaging, along with the sales receipt, if required, to:
 
Innobaby, LLC
Attn: RAN (include your Return Authorization Number here)
550 E IL ROUTE 22, LAKE ZURICH, ILLINOIS 60047 USA
 
 
Refund Exception/Exclusion Items: 
  • All used and/or washed merchandise
  • Hygiene products (silicone bath scrubs, teethers, masks, personalized items)
  • All beddings (pillows, pillowcases, sleeping bags, comforters, blankets, etc) that are used, washed and/or without packaging
  • Final sales or other items advertised as non refundable

Product Warranty

Innobaby strives to offer quality products we manufacture.  We stand behind our quality and workmanship in producing our products.  In order to provide quality assurance against manufacture’s defects, we provide a 1-year limited warranty to customers who purchased through our website or from one of our authorized dealers.  For customers who purchased discontinued products, limited quantity specials, sale items, and/or custom merchandise through deal sites or other merchandising outlets, we provide a 30 day limited warranty from the date of purchase.    

What do we NOT cover under limited warranty?  

- Damages caused by improper wash & care,  normal wear & tear, discoloration due to usage, and accidents.  The warranty does not cover shipping related damages.  If you believe the product was damaged during transit, please contact the original seller directly and follow their guidelines for return/exchange.

How do you qualify under our warranty program?

  • Please notify us at questions@innobaby.com regarding the problem you are experiencing and request for a Product Replacement form.  Be specific about the issues, include photos if available, provide with receipt and name of the retailer so we can further assist you.
  • We kindly ask you to return defective items for further evaluation.     
  • All defective items will be replaced at our discretion and will notify the customer in timely manner.

Links 

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Innobaby LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Innobaby LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship within 1 to 3 business days. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

Order Delayed or Cancelled

We strive to keep merchandise status up-to-date but occasionally there are situations when an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc. Every order is unique so reasons for cancellations and delays vary. 
You may be contacted by Customer Service for additional verification. If they are unable to reach you, your order will be cancelled.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Innobaby LLC, Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Sales Tax

For all orders shipped to an Illinois address, sales tax of 10.0% will be added.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Innobaby LLC is not responsible for the actions of third parties.

Shipping Policy

Shipping Time -- Most orders are processed within one business days. However, from with high volume, processing time may be extended to 1-3 business days. We cannot guarantee when an order will arrive, but tracking information is communicated with you upon shipment. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Taxes

Innobaby.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Illinois. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or system error, Innobaby.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Innobaby.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Innobaby.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Buy 1 Get 1 Free Terms & Conditions

  • Offer valid for select promoted items during advertised promotion period. While Quantities Last.
  • Offer not valid in conjunction with any other offers. The lowest priced item of the Buy 2 get 1 free offer will be the free item (discount will be applied to the same value of the lowest item).
  • Cannot be exchanged for cash.
  • If a customer returns any of the items within the buy 1 get 1 free offer they must also return the free item.
  • Innobaby reserves the right to cancel this promotion at any time without prior notice.

Mobile Terms of Service

The spiketoys mobile message service (the "Service") is operated by spiketoys (“spiketoys”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to spiketoys’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of spiketoys through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with spiketoys. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18337750669 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other spiketoys mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18337750669 or email questions@innobaby.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.